The program includes dentist and team training and monthly team coaching. On your discovery call we talk through your team and who should be involved from the start.
Training for dental teams
Your team, trained by ours
TMD and sleep care succeed or stall on the team. Dr. Dahan and his team train and coach your front desk, hygienists and assistants every month, so the whole practice runs the system.
Why it matters
Most of the work can be delegated
In a well-run TMD and sleep practice, the dentist makes the clinical decisions and the team handles almost everything else: the screening questions, the forms, the scheduling, the patient education, the insurance paperwork and the follow-up calls.
That only works when each person knows their role and feels confident in it. The Mastery Program trains your team directly, then coaches them every month while they put it into practice.
Dr. Dahan and his team coach both the doctors and their teams separately, and together at times, to ensure a multi-pronged communication approach is used in all areas of the clinic.
Dr. Todd DonnellyMastery Program graduate
Roles
Where each team member makes the difference
A typical division of work. The program helps you define roles that fit your own practice, then cross-train so anyone can step in.
Front desk and coordinators
The first conversation
- Answer patient questions with confidence
- Schedule evaluations and follow-ups
- Handle financial forms and insurance paperwork
- Follow up on referrals from physicians and dentists
Hygienists
The screening habit
- Ask the right questions at every recall
- Notice signs such as wear, clenching and snoring reports
- Educate patients about TMD and sleep apnea
- Flag patients for a dentist evaluation
Assistants
The clinical flow
- Prepare records and questionnaires
- Support appliance deliveries and adjustments
- Run follow-up visits and document progress
- Reinforce home-care instructions
The whole team
Communication
- Power questions that earn a positive response
- Patient education that builds trust
- Shared systems in your EHR and practice software
- A culture where everyone suggests improvements
How team coaching works
A rhythm your team can rely on
12monthly team coaching sessions
2training formats: team alone, and dentist with team
1shared set of forms, scripts and workflows
0systems to build from scratch
Questions
Team training questions
Short answers to the questions dentists ask most. See the full FAQ for more.
Read the full FAQQWho from my team takes part?
QHow often is team coaching?
Monthly, for the twelve months of the program, alongside monthly dentist group coaching and quarterly one-to-one coaching for you.
QWhy train the team and not only the dentist?
Most steps in TMD and sleep care can be completed by a trained team member. When the team understands the process, screening happens every day, patients get consistent answers and your time goes to the clinical decisions.
Admissions
Train the team that treats with you
Each year Dr. Dahan accepts ten general dentists into the Mastery Program. It starts with a conversation about your practice, your team and where you want your career to go.